E-commerce maintenance
We provide ongoing maintenance for online stores, monitoring checkout and payments, ERP and payment gateway integrations, customer data security, and preparing for traffic spikes like Black Friday. We also make monthly conversion improvements. For e-commerce operations where every minute of downtime means lost sales.
Delivered by Vitamina Digital, a VitaminaWeb group company.
What you get
- 01Ongoing checkout and payment monitoring
- 02ERP and payment gateway integrations monitored
- 03Customer data security in line with PCI best practices
- 04Performance and infrastructure prepared for sales spikes
- 05Bug fixes with a defined SLA
- 06Monthly conversion improvements
How it works
- Fixes
We fix bugs and outstanding issues that affect store operations.
- Conversion
We improve checkout, search, filters, and product pages.
- Review
We review performance and security every month.
- Continuous monitoring
We monitor payments and integrations so we can act before customers notice.
When it makes sense
We only found out checkout was down when customers complained.
The store slows down or goes offline during campaign dates.
Orders and inventory do not match between the store and the ERP.
No one has been looking after the store since it launched.
Frequently asked questions
Do you maintain e-commerce stores on any platform?
We maintain stores built on WordPress and WooCommerce, Magento, custom Laravel, and other platforms. For Shopify and VTEX, the scope is more limited because they are managed services.
What happens during Black Friday?
We prepare in advance with load testing, infrastructure scaling, enhanced monitoring, and an on-call team during the campaign.
Do you optimize conversion as part of maintenance?
Yes. Every plan includes hours for monthly improvements, prioritized by their impact on conversion and revenue.
How do you know if payments stop working?
We specifically monitor the payment gateway. If checkout fails, we receive an alert and take action without waiting for a customer complaint.
How much does online store maintenance cost?
It depends on the platform, integrations, and the volume of improvements required. We set the price in the proposal after assessing your operation.