AI for customer support
We implement AI for customer support, with automatic ticket triage, suggested replies for agents, sentiment analysis, and first-line support automation, integrated with helpdesks such as Zendesk, Freshdesk, and Intercom. For customer service and support teams that need to respond faster without compromising quality.
Delivered by Vitamina Digital, a VitaminaWeb group company.
What you get
- 01Automatic ticket triage by priority
- 02Suggested replies for agents
- 03Real-time sentiment analysis
- 04First-line support automation
- 05Knowledge base with RAG
- 06Resolution time and satisfaction metrics
How it works
- Workflow analysis
We learn how customer support works today, from the initial contact through resolution.
- Implementation
We integrate AI with the helpdesk your team already uses.
- History
We use FAQs, manuals, and previous tickets as the basis for responses.
- Pilot and rollout
We test with a pilot team, make adjustments, and expand to the entire operation.
When it makes sense
The ticket queue is growing faster than the team can respond.
Agents spend time searching for answers in manuals and systems.
Frustrated customers wait in the same queue as people with simple requests.
Many tickets involve the same questions.
Frequently asked questions
Does AI replace my agents?
For simple, frequently asked first-line questions, AI provides automatic resolution. For complex cases, it acts as a copilot, suggesting responses and finding information, while the agent makes the decisions and responds.
Does it work with the helpdesk I already use?
We integrate with Zendesk, Freshdesk, Intercom, and other tools. If the helpdesk has an API, we can integrate with it.
How is the AI trained?
We use RAG with your knowledge base, including FAQs, manuals, and ticket history. We don't train models from scratch. Instead, we use existing LLMs with your data as context.
What is sentiment analysis?
AI detects frustration, urgency, and satisfaction in messages in real time, and tickets with negative sentiment are automatically prioritized.
How much does implementation cost, and how long does it take?
It depends on your support volume, channels, and helpdesk. The timeline and investment are set in the proposal after we analyze your current workflow.