Business chatbots
We build AI-powered chatbots for websites, the WhatsApp Business API and social media. They understand natural language, search the company’s knowledge base, qualify leads and hand conversations over to a human with all the context when needed. For companies that want to provide support around the clock without rigid scripts.
Delivered by Vitamina Digital, a VitaminaWeb group company.
What you get
- 01Intent recognition with NLP and LLMs
- 02Integration with the official WhatsApp Business API
- 03Handoff to a human support agent with the conversation history
- 04Knowledge base with RAG
- 05Metrics and conversations dashboard
- 06Multiple channels: website, WhatsApp, Instagram and Messenger
How it works
- Flows and intents
We map what customers ask and what the chatbot should resolve or route to someone else.
- Development
We build the chatbot and connect it to your channels and knowledge base.
- Real-world data
We refine its responses using real conversations and questions from your operation.
- Launch
We launch it with monitoring and keep improving it based on metrics.
When it makes sense
Customers are left without answers at night and on weekends.
Your team answers the same questions on WhatsApp all day.
Your current bot is a menu of options that frustrates users.
Leads come in through chat and lose interest before speaking with sales.
Frequently asked questions
Does the chatbot work on WhatsApp?
Yes. We integrate with the official WhatsApp Business API, not third-party solutions that may be blocked. It works with a verified number.
What if the chatbot doesn’t know the answer?
It automatically hands the conversation over to a human support agent with all the context. The agent receives the conversation history and picks up where the bot left off, so the customer doesn’t have to repeat everything.
Does the chatbot learn from conversations?
With RAG, it searches an always up-to-date knowledge base. New documents and FAQs become available as soon as they’re added to the base, without having to retrain a model.
Do customers have to choose options from a menu?
No. The chatbot understands natural language, so customers can write however they like instead of clicking predefined options.
How much does implementation cost, and how long does it take?
It depends on the channels, flows and integrations required. The timeline and investment are outlined in the proposal after we map support intents.