---
title: E-commerce maintenance · VitaminaWeb
description: We provide ongoing maintenance for online stores, monitoring checkout and payments, ERP and payment gateway integrations, customer data security, and preparing
source: https://vitaminaweb.digital/en/services/e-commerce-maintenance
lang: en
---

## What you get

- **01**Ongoing checkout and payment monitoring
- **02**ERP and payment gateway integrations monitored
- **03**Customer data security in line with PCI best practices
- **04**Performance and infrastructure prepared for sales spikes
- **05**Bug fixes with a defined SLA
- **06**Monthly conversion improvements

## How it works

1. **Fixes**

  We fix bugs and outstanding issues that affect store operations.
2. **Conversion**

  We improve checkout, search, filters, and product pages.
3. **Review**

  We review performance and security every month.
4. **Continuous monitoring**

  We monitor payments and integrations so we can act before customers notice.

## When it makes sense

We only found out checkout was down when customers complained.

The store slows down or goes offline during campaign dates.

Orders and inventory do not match between the store and the ERP.

No one has been looking after the store since it launched.

## Frequently asked questions

 Do you maintain e-commerce stores on any platform?

We maintain stores built on WordPress and WooCommerce, Magento, custom Laravel, and other platforms. For Shopify and VTEX, the scope is more limited because they are managed services.

 What happens during Black Friday?

We prepare in advance with load testing, infrastructure scaling, enhanced monitoring, and an on-call team during the campaign.

 Do you optimize conversion as part of maintenance?

Yes. Every plan includes hours for monthly improvements, prioritized by their impact on conversion and revenue.

 How do you know if payments stop working?

We specifically monitor the payment gateway. If checkout fails, we receive an alert and take action without waiting for a customer complaint.

 How much does online store maintenance cost?

It depends on the platform, integrations, and the volume of improvements required. We set the price in the proposal after assessing your operation.

## Often goes together with

  [**WordPress Website Maintenance**Core, plugins, and themes up to date, with backups and security.](https://vitaminaweb.digital/en/services/wordpress-website-maintenance)[**DevOps and CI/CD**Pipelines, automated deployment, and infrastructure as code.](https://vitaminaweb.digital/en/services/devops-and-cicd)[**Cloud infrastructure**AWS, GCP, and Azure, with migration and cost control.](https://vitaminaweb.digital/en/services/cloud-infrastructure)