---
title: Business chatbots · VitaminaWeb
description: We build AI-powered chatbots for websites, the WhatsApp Business API and social media. They understand natural language, search the company’s knowledge base
source: https://vitaminaweb.digital/en/services/business-chatbots
lang: en
---

## What you get

- **01**Intent recognition with NLP and LLMs
- **02**Integration with the official WhatsApp Business API
- **03**Handoff to a human support agent with the conversation history
- **04**Knowledge base with RAG
- **05**Metrics and conversations dashboard
- **06**Multiple channels: website, WhatsApp, Instagram and Messenger

## How it works

1. **Flows and intents**

  We map what customers ask and what the chatbot should resolve or route to someone else.
2. **Development**

  We build the chatbot and connect it to your channels and knowledge base.
3. **Real-world data**

  We refine its responses using real conversations and questions from your operation.
4. **Launch**

  We launch it with monitoring and keep improving it based on metrics.

## When it makes sense

Customers are left without answers at night and on weekends.

Your team answers the same questions on WhatsApp all day.

Your current bot is a menu of options that frustrates users.

Leads come in through chat and lose interest before speaking with sales.

## Frequently asked questions

 Does the chatbot work on WhatsApp?

Yes. We integrate with the official WhatsApp Business API, not third-party solutions that may be blocked. It works with a verified number.

 What if the chatbot doesn’t know the answer?

It automatically hands the conversation over to a human support agent with all the context. The agent receives the conversation history and picks up where the bot left off, so the customer doesn’t have to repeat everything.

 Does the chatbot learn from conversations?

With RAG, it searches an always up-to-date knowledge base. New documents and FAQs become available as soon as they’re added to the base, without having to retrain a model.

 Do customers have to choose options from a menu?

No. The chatbot understands natural language, so customers can write however they like instead of clicking predefined options.

 How much does implementation cost, and how long does it take?

It depends on the channels, flows and integrations required. The timeline and investment are outlined in the proposal after we map support intents.

## Often goes together with

  [**Automation Assessment**Process mapping and ROI calculation before automation.](https://vitaminaweb.digital/en/services/automation-assessment)[**n8n Automation**Self-hosted workflows, without vendor lock-in.](https://vitaminaweb.digital/en/services/n8n-automation)[**AI Agents**Agents that reason, plan, and execute tasks.](https://vitaminaweb.digital/en/services/ai-agents)